Many systems in healthcare have evolved organically over time, with little planning. Inefficiencies and poor productivity are common. Staff are often frustrated, but lack the tools to improve the way things are done. Multiple workarounds are created. The patient experience is often poor and the costs high.

 

Process mapping and redesign using Design Thinking and/or Lean methodologies, can provide significant improvements with benefit to all stakeholders.

 

We have experience in clinical redesign, in areas such as patient bookings and admissions, pre-admission clinic processes, CSSD, maternity services and medical credentialing. We have experienced clinicians and hospital managers, who can guide and support your frontline staff or project team to create improvement.