CLINICAL SERVICES REVIEW
SAFETY SYSTEMS REVIEWS
Where concerns exist around the safety of a specific service or department, we can assist with a formal safety systems review.
Using a combination of data analysis, cognitive interviewing and direct observation, we can provide a report on the current status of the service, with recommendations to improve areas of identified weakness.
CLINICAL INCIDENT REVIEWS
Our team can assist your healthcare service with clinical incident reviews, using root cause analysis (RCA), London Protocol or Accimap methodology. If your service is required to undertake a review of a Sentinel Event, but have limited experience in this, we can guide you through the process, chair the RCA and assist you with access to subject matter experts in the relevant clinical field.
We can assist in the development of robust timelines, cause and effect charts and ensure that recommendations are strong and actionable.
CLUSTER ANALYSIS
If your clinical data suggests your service is an outlier in a particular clinical service line, we can assist by providing a robust analysis of your data, using structured case reviews, supported by clinical experts in the relevant disciplines.
CLINICAL GOVERNANCE
SYSTEM REVIEWS
We can assess your clinical governance systems against the National Model Clinical Governance Framework and the Safer Care Victoria Clinical Governance Framework and make pragmatic recommendations for improvement.
MEDICAL STAFF MANAGEMENT
Private practice agreements, special purpose funds and medical contracts
Throughout Australia, public hospitals are identifying problems in relation to the private practice agreements and supporting arrangements for their senior medical staff. Over the years, these have developed in an organic way and may no longer be compliant with the various regulations governing private practice in public hospitals. Specialist outpatient clinics accessing MBS funding and inpatient billing arrangements create risks for both the hospital and its medical staff, if not properly structured. Simon can assist you in assessing your current agreements and provide guidance on how to ensure compliance going forward.
PROCESS REDESIGN
QUALITY, EFFICIENCY AND PRODUCTIVITY
Many systems in healthcare have evolved organically over time, with little planning. Inefficiencies and poor productivity are common. Staff are often frustrated, but lack the tools to improve the way things are done. Multiple workarounds are created. The patient experience is often poor and the costs high.
Process mapping and redesign using Design Thinking and/or Lean methodologies, can provide significant improvements with benefit to all stakeholders.
We have experience in clinical redesign, in areas such as patient bookings and admissions, pre-admission clinic processes, CSSD, maternity services and medical credentialing via our credentialing bureau, CredMed. We have experienced clinicians and hospital managers, who can guide and support your frontline staff or project team to create improvement.
